Privacy policy

Last Updated: May 12, 2026

Privacy Policy

PAINTCAM INDUSTRIES PTE. LTD. ("PaintCam", "we", "us", or "our"), a company registered in Singapore, with its registered office at 16 Raffles Quay, #16-02 Hong Leong Building, Singapore 048581, operates the website paintcam.net and the online store hosted by Shopify, including all related information, content, features, tools, products and services (the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our products (PaintCam Eve, Eve+, Eve Pro, Eve Simba), mobile applications (PTC App, PTC Monitoring Centre), make a purchase, or interact with us in any way. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

We comply with the Singapore Personal Data Protection Act 2012 ("PDPA"), the European Union General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA"), and other applicable data protection laws.

By using our website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:
PAINTCAM INDUSTRIES PTE. LTD.
16 Raffles Quay, #16-02 Hong Leong Building
Singapore 048581
Email: info@paintcam.net

2. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect the following categories of personal information depending on how you interact with the Services:

2.1 Information You Provide Directly

When you fill out forms on our website (newsletter signup, distributor application, contact form, waitlist registration), create an account, place an order, or communicate with us, you may provide: your name and surname; email address; phone number; country, city, postal code, and shipping address; company name, website, VAT number, and industry (for distributor applications); payment card information and billing address; account credentials (username and password); any message, inquiry, or review you submit; your consent preferences and marketing opt-in choices.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect: IP address and approximate geolocation; browser type and version, operating system, and device type; unique device identifiers; pages visited, time spent, and navigation paths; referring URL and search terms; transaction information including items you view, add to cart, or purchase; cookies and similar tracking technologies (see Section 8).

2.3 Information from Third Parties

We may receive personal information from: Shopify (our e-commerce platform) when you interact with our store; payment processors when you complete a transaction; social media platforms if you engage with our content; trade show and event organizers when you visit our booth (e.g., ISC West, CES, Security Essen); our marketing and business partners.

3. How We Use Your Personal Information

We process your personal information for the following purposes:

To provide, tailor, and improve the Services — to process your payments, fulfill your orders, arrange shipping, facilitate returns and exchanges, maintain your account, remember your preferences, create a customized shopping experience, and improve the Services. Legal basis: performance of a contract (GDPR Art. 6(1)(b)); fulfillment of a transaction (PDPA).

To respond to inquiries and provide support — when you submit a contact form, distributor application, or other request. Legal basis: legitimate interest (GDPR Art. 6(1)(f)); consent (PDPA).

To send marketing communications — product updates, promotions, partnership news, and newsletters, only if you have explicitly opted in. Legal basis: consent (GDPR Art. 6(1)(a)); consent (PDPA). You may withdraw consent at any time.

To manage distributor partnerships — evaluating applications, onboarding, and maintaining business relationships. Legal basis: legitimate interest and pre-contractual measures (GDPR Art. 6(1)(b), (f)).

To improve our website and products — analyzing usage patterns, troubleshooting, and enhancing user experience. Legal basis: legitimate interest (GDPR Art. 6(1)(f)).

For security and fraud prevention — to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, or malicious activity, and to protect public safety. Legal basis: legitimate interest (GDPR Art. 6(1)(f)).

To comply with legal obligations — tax, accounting, regulatory requirements, responding to valid legal process including requests from law enforcement or government agencies, and participating in civil discovery or litigation. Legal basis: legal obligation (GDPR Art. 6(1)(c)); compliance with applicable laws (PDPA).

4. How We Share Your Personal Information

We do not sell your personal information. We may share your information with the following categories of recipients:

Shopify — our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store. In these circumstances, Shopify is responsible for the processing of your personal information. To learn more, visit the Shopify Consumer Privacy Policy.

Service providers — companies that perform services on our behalf, including: payment processors; email service providers; cloud hosting and IT infrastructure providers; analytics providers; shipping and fulfillment providers. These providers process data only on our instructions and are contractually bound to protect your data.

Business and marketing partners — authorized distributors, resellers, and marketing partners, only to the extent necessary for the partnership or marketing relationship and with your knowledge. Our business and marketing partners will use your information in accordance with their own privacy notices.

Legal and regulatory authorities — when required by law, regulation, legal process, or governmental request, and to enforce our terms or protect our rights.

Corporate transactions — in connection with a merger, acquisition, bankruptcy, or sale of assets, your data may be transferred to the successor entity.

At your direction — when you direct, request, or otherwise consent to our disclosure of information to third parties, such as through social media widgets or login integrations.

5. International Data Transfers

As a company headquartered in Singapore with R&D operations in Slovenia (EU) and customers worldwide, your personal information may be transferred to and processed in countries outside your country of residence. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

When we transfer personal data outside the EEA or United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (SCCs) or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

When we transfer personal data outside Singapore, we ensure the receiving party provides a comparable standard of protection as required under the PDPA.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies. Specifically:

Customer and order data is retained for the duration of the business relationship plus 7 years for tax and accounting purposes. Newsletter subscriber data is retained until you unsubscribe or withdraw consent. Distributor application data is retained for the duration of the partnership evaluation and any subsequent business relationship. Contact form inquiries are retained for up to 2 years. Website analytics data is retained for up to 26 months in aggregated form. Marketing consent records are retained for the duration of the consent plus 3 years as proof of compliance.

When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

7.1 General Rights

Right to Access / Know — you may have a right to request access to personal information that we hold about you and receive a copy. Right to Delete — you may have a right to request that we delete personal information we maintain about you. Right to Correct — you may have a right to request that we correct inaccurate personal information. Right of Portability — you may have a right to receive a copy of your personal information in a structured, commonly used format and request transfer to a third party. Managing Communication Preferences — you may opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional emails such as order confirmations.

7.2 Additional Rights for EEA and UK Residents (GDPR)

If you reside in the UK or European Economic Area, you additionally have the right to: restrict processing in certain circumstances; object to processing based on legitimate interests, including direct marketing; withdraw consent at any time, without affecting the lawfulness of prior processing; lodge a complaint with a supervisory authority (for Slovenia: the Information Commissioner / Informacijski pooblaščenec). You can find a list of EEA supervisory authorities here.

7.3 Rights Under Singapore PDPA

If you are located in Singapore, you have the right to: access your personal data held by us; request correction of inaccurate data; withdraw consent for the collection, use, or disclosure of your data; request information about how your data has been used or disclosed in the past year.

7.4 Rights Under CCPA (California Residents)

If you are a California resident, you have the right to: know what personal information we collect, use, and disclose; request deletion of your personal information; opt out of the sale of personal information (we do not sell personal information); non-discrimination for exercising your privacy rights. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

7.5 Exercising Your Rights

To exercise any of these rights, please contact us at info@paintcam.net. We will respond to your request within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf. We will not discriminate against you for exercising any of these rights.

For rights related to data processed by Shopify, you may also visit the Shopify Privacy Portal.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve your experience.

Essential cookies are necessary for the website to function (e.g., shopping cart, security, authentication). These do not require consent. Analytics cookies help us understand how visitors interact with our website. We use these to improve site performance. Marketing cookies may be used to deliver relevant advertisements and track campaign effectiveness, including personalized advertising with third-party services based on your online activity.

You can manage your cookie preferences through your browser settings or our cookie consent banner. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect website functionality. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: encryption of data in transit (TLS/SSL); access controls and authentication; regular security assessments; employee training on data protection; secure data storage with reputable hosting providers.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. If you choose to register an account, you are responsible for keeping your account credentials safe.

In the event of a data breach that poses a high risk to your rights, we will notify you and the relevant supervisory authorities as required by law.

10. Children's Privacy

Our website, products, and Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of 16 (or the applicable age of majority in your jurisdiction). If you are the parent or guardian of a child who has provided us with their personal information, please contact us immediately at info@paintcam.net and we will promptly delete it.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or applications (e.g., social media platforms, Kickstarter, payment providers). If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users without limitation as to its use. Our inclusion of such links does not imply any endorsement of their content or operators.

12. Marketing Communications

We will only send you marketing communications if you have explicitly opted in. Every marketing email includes an unsubscribe link. You can also opt out at any time by contacting us at info@paintcam.net. If you opt out, we may still send you non-promotional emails, such as those about your account, orders, or security alerts.

13. PaintCam Products and Applications

PaintCam security products (Eve, Eve+, Eve Pro, Eve Simba) and the PTC App may collect and process data necessary for their operation, including: video and image data captured by the device (stored locally on microSD or in the cloud, depending on your settings); device status, firmware version, and diagnostic data; user settings and preferences; Wi-Fi network information required for device setup.

Video and image data captured by PaintCam devices is controlled by the device owner. We do not access this data unless explicitly requested by the owner for support purposes. Device owners are responsible for complying with applicable surveillance and recording laws in their jurisdiction.

The PTC Monitoring Centre (enterprise web-based application) may process additional data related to multi-device management, response controls, and activity logs, subject to the enterprise customer's own data processing agreements.

14. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities here. For Singapore, you may contact the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.

15. Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date and provide notice as required by applicable law. For significant changes, we may also notify you by email. We encourage you to review this page periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

PAINTCAM INDUSTRIES PTE. LTD.
16 Raffles Quay, #16-02 Hong Leong Building
Singapore 048581
Email: info@paintcam.net
Website: www.paintcam.net